What we do:
RepsMate is a conversation intelligence platform that helps your teams to decipher your customer’s voice via detailed Call Analytics including emotions, objections, intents and many more.
Increase training effectiveness
Decrease Customers' Turnover
KPIs & Metrics Insights
How we help you succeed:
Capture & Analyze Every Interaction
You can access call information within minutes of the end of your calls and you can use trackers to jump directly to the important moments.
Measure the Impact of Your Trainings
Keep track of how your team's results have improved over time and use metrics and scorecards to enhance the value of training and coaching.
Ramp Reps to Productivity Faster
Reduce the total onboarding time and costs of your new employees and increase the efficiency of your average representatives.
Decipher your customers
Gain an unfair competitive advantage over your competitors.
Your data privacy and data security concerns are our top priorities.
We integrate with your existing tools to automatically analyze your calls.
How you can empower your Reps workforce:
Monetize your Big Data
Big Data Analytics examines vast amounts of data to reveal hidden patterns. Today’s technology makes it feasible to analyze your conversations and get solutions almost instantly – a substitute that is faster and more effective than conventional business intelligence procedures.
Machines must be continuous learners.
The calls that you are already recording inside in your Contact Center, for other purposes can also be used to optimize the performance of your representatives and optimize your customer experience with data-driven evidence from voice analysis. The impact of AI within speech analysis solutions leads to speed and efficiency, gaining insights from every call that drives the action inside and outside your Contact Center..
Why Machine Learning & AI ?
AI for Better Speech Analytics Insight
An AI-based speech analytics solution finds patterns that can be identified as categories within a conversation.
Customer Sentiments Analytics
Sentiment analysis produces an assessment of customer sentiment that a Contact Center representative notices during the conversation. By highlighting the insights, the representatives can understand the customer intent and can be used as a notification pop-up whether the representative strives to solve an issue like calming a customer, or to take an opportunity to up-sell..
Ready to see how RepsMate can transform your Reps?
RepsMate helps your team to perform better by understanding your reps and helping them developing necessary skills based on real customer interactions. Track quantifiable improvements over time, and prove the impact of your programs.
Insights into data