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ROI CALCULATOR

AUTOMATIC AVERAGE HANDLING TIME

This calculator automatically calculates your cost savings when you improve your Average Handling Time. Please fill below the necessary fields according to your current call center metrics to see your monthly savings.


Calculator Glossary:​

Number of agents responsible for customers calls

The average monthly salary of an agent

The average number of calls per agent per day

The average time is the average duration of the entire customer call transaction, from the time the customer initiates the call to ending the call, including all hold times and transfers

The average % of AHT improvement per month

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