AUTOMATIC AVERAGE HANDLING TIME
This calculator automatically calculates your cost savings when you improve your Average Handling Time. Please fill below the necessary fields according to your current call center metrics to see your monthly savings.
Number of agents responsible for customers calls
The average monthly salary of an agent
The average number of calls per agent per day
The average time is the average duration of the entire customer call transaction, from the time the customer initiates the call to ending the call, including all hold times and transfers
The average % of AHT improvement per month