When you sign the contract for a RepsMate Account to allow you using RepsMate Services, you are asked to provide certain personal information such as company name, name, email address, phone numbers, sub-accounts details and an account password or other information specified in RepsMate Account. Moreover, you can be asked to provide various general demographic information which would be used only for internal RepsMate analyses.
1.1 Monitoring of your account activity
Once you have signed the contract and use your RepsMate Account, we can record and process information about your usage such as how often you use your RepsMate Account, how often you upload audio, video or other files, the size of generated content and other activity related to your use of RepsMate Services.
1.2 Computer browser
Some information is also provided by your computer browser through cookies. By using our services, you agree to use of the cookies. Certain information provided by your computer browser might be provided to third parties such as browser developer.
1.3 Why we collect and process your personal information
All gathered information about you helps us to improve our services to better meet your needs. It also gives us a better opportunity to have a detailed understanding of your demographics and account usage. These information helps us with customer acquisition and marketing strategies, as well as our product research and development.
1.4 Personal information about third parties
If you provide us with the personal information about third party, you warrant that you are authorized to provide such information to us for the purpose of collecting and using them in the same manner as your personal data.
1.5 Accuracy of Information
You should submit us only current and accurate personal information. You can update some information through your RepsMate Account.
2.1 Using and sharing of personal information
We can use your personal information in following situations:
- To create and administer your account
- To communicate with you (Opt-out options are made available)
- To modify our services to better meet your needs
- To fulfill our contract
- To develop a detailed understanding of your demographics and account usage for RepsMate Service´s research and development
- To analyze our business, customer service, advertising and marketing strategies
- As required by law
- You give us a permission (opt-in consent)
- If we believe it is necessary to respond to legal action or an enforceable governmental request
- To enforce our EULA or Terms of Service
- To address fraud, security or technical issues; or to protect the rights, property or security of RepsMate, its members and the public
- As part of a contract with our business partner you represent
- In connection with a corporate merger, acquisition or other corporate reorganization
2.2 Renting or selling Personal Information
We don’t rent or sell your personal information.
2.3 Opt-In Consent
If we wish to use or disclose your personal information in a different way than it is stipulated in this policy, you will be asked to give us your permission.
3.1 RepsMate access to your account and information
Only our team members such as our employees, contractors, agents and business partners who require access in order to conduct our business have access to your personal information, your account and your generated content (e.g. uploaded audio or video recordings, transcripts of recordings or other files). However, all our team members operate under strict confidentiality policies or contractual obligations.
3.2 Purpose of access to your account
We can access to your account for the purpose of determining causes and solutions to technical issues, and continuous development of our recognition methods.
3.3 Facility handling information
3.4 Data security
We work hard to consistently provide a high level of security to protect your personal information, accounts, and content. This security involves limiting access to key representatives, firewalls, encryption of communication and data transmissions, and other physical security procedures at all our offices, such as intrusion detection systems. These security measures are constantly monitored and reviewed to protect your data.
3.5 Consent to record calls
Once we enable phone calls recording service as part of RepsMate Services and you will decide to use such call recording service, you will be required to request and receive consent from all involved parties for each individual call made. It will be your responsibility to ensure that consent is received in accordance with all applicable laws.
3.6 Storing content
You can decide to delete any audio files or transcribed content within your account.
You can control or erase your cookies through your web browser. However, certain parts of our sites may not work properly if cookies cannot be set.
We can provide you with links to third-party websites, products and services. We do not have control over such websites, products or services, their privacy policies, or the manner how they gather and handle your personal information. They may also place cookies or other files on your computer. It is your own responsibility to read all terms of service and privacy policies related to third-party websites, products and services.
If your personal information provided to us is incorrect or if you believe that our processing of your personal data is in contradiction with the protection of your private and personal life or in contradiction with the law, you have the right to access and correct your personal data, to request blocking, correction, supplementing, or erasure of your personal data; further, you have the right to appeal directly to the relevant Data Protection Authority.
You can at any time request information about the processing of your personal data, and we will provide such information to you.
In addition, you may revoke your consent allowing us to process your personal data at any time; however, in such case, we may no longer be able to offer you our services.