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ROI CALCULATOR

AUTOMATIC SPEECH ANALYTICS

This calculator automatically calculates your cost savings when you integrate Speech Analytics technology in your contact center interaction analytics process. Please fill below the necessary fields according to your current call center metrics to see your monthly and yearly savings.


Calculator Glossary:​

Number of agents responsible for customers calls

The average monthly salary of an agent

The average number of calls an agent responds to daily

Number of Agents X number of daily calls X 22 working days

The monthly cost of agent / 22 working days / daily calls answered

Cost per Call X number of calls handled in the contact center monthly

Benefits of Speech Analytics

Average Handle Time (AHT) is among the most important metrics in contact center management. But it requires a careful balance with the customer experience. Keeping the customers satisfied while trying to decrease average handle time is a sensitive and difficult task. Speech Analytics can help contact centers improve this KPI by:

one

Decreasing Silence Rates

two

Increasing Agent Responsiveness

three

Improving Agent Performance​

Contact us for price quotation

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